I have upgraded my account, but I am receiving messages telling me I haven't

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    Asked on November 27, 2013 at 06:05 PM


    I have just received an email (please see screenshot attached) telling me I have nearly reached my monthly limit. 

    As stated before, I have upgraded my account and this should not be happening. 

    please resolve. 


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    Answered on November 27, 2013 at 10:38 PM

    Hi Chris,

    Sorry about that. My colleague has explained this to you right after you've posted your first inquiry 1 day ago. Kindly check this thread: http://www.jotform.com/answers/295816.

    If you could provide to us the order reference number found on the receipt that is sent to you via email after you've paid for your subscription, that would help us find the order easily.

    Thank you!