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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have upgraded my account, but I am receiving messages telling me I haven't

    Asked by ThresholdFestival on November 27, 2013 at 06:05 PM

    Hi

    I have just received an email (please see screenshot attached) telling me I have nearly reached my monthly limit. 

    As stated before, I have upgraded my account and this should not be happening. 

    please resolve. 

    Chris

    Screenshot
    my account upgraded upgraded my account email monthly limit attached
  • Profile Image
    JotForm Support

    Answered by EltonCris on November 27, 2013 at 10:38 PM

    Hi Chris,

    Sorry about that. My colleague has explained this to you right after you've posted your first inquiry 1 day ago. Kindly check this thread: http://www.jotform.com/answers/295816.

    If you could provide to us the order reference number found on the receipt that is sent to you via email after you've paid for your subscription, that would help us find the order easily.

    Thank you!