account downgrade and refund

  • Profile Image
    Asked on November 28, 2013 at 04:21 AM

    Dear Jotform Support, i would like to ask you to downgrade my account to the free option and refund the paymend i made.


    Thank you very much

  • Profile Image
    Answered on November 28, 2013 at 07:01 AM


    Good day! I have requested the refund to our higher ups. Expect the refund returned to your account within 4-10 business days. Please go ahead and cancel the subscription to your Paypal account by following the steps below:

    1. Log in to your PayPal account

    2. Click Profile near the top of the page

    3. Select My money

    4. In the 'My pre-approved payments' section, click Update

    5. Find and Select Jotform from the list of the merchants whose agreement you want to cancel and click Cancel

    6. Click Cancel Profile to confirm your request


    Also found the cancellation process here:

    Thanks for using Jotform.