What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    account downgrade and refund

    Asked by mihai.bojonca on November 28, 2013 at 04:21 AM

    Dear Jotform Support, i would like to ask you to downgrade my account to the free option and refund the paymend i made.


    Thank you very much

  • Profile Image
    JotForm Support

    Answered by Welvin on November 28, 2013 at 07:01 AM


    Good day! I have requested the refund to our higher ups. Expect the refund returned to your account within 4-10 business days. Please go ahead and cancel the subscription to your Paypal account by following the steps below:

    1. Log in to your PayPal account

    2. Click Profile near the top of the page

    3. Select My money

    4. In the 'My pre-approved payments' section, click Update

    5. Find and Select Jotform from the list of the merchants whose agreement you want to cancel and click Cancel

    6. Click Cancel Profile to confirm your request


    Also found the cancellation process here: http://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html.

    Thanks for using Jotform.