Getting an error on form when trying to make an appointment

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    cheshireponies
    Asked on March 14, 2021 at 04:41 AM

    Hi,

    I'm getting and error on my form 'book your easter 2021 pony/unicorn trail' when I try and test it - it says slot taken (when it isn't) - see screenshot below

    I've had previous bookings but looking to do an ad campaign to this form so need to be sure it's working.


    Screenshot
  • Profile Image
    Gaetan_B
    Answered on March 14, 2021 at 08:34 AM

    Hello,

    Thank you for reaching out.


    It seems that there is a generalized issue as I have seen several users reporting the same issue as you.

    We have advised our backend team so that they can take a look at it, we will update you as soon as we hear from them.


    We apologize for the inconvenience and thank you for your patience.


    Do not hesitate to reach out if you need further assistance.

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    Mike_G
    Answered on March 14, 2021 at 11:28 AM

    We would like to again apologize for any inconvenience the issue had caused you. We just got an update from our developers that the issue should now be fixed.

    Kindly test your form(s) to check if the issue persists. Please do not hesitate to contact us again anytime if you need any further assistance and we will be glad to help you.

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    cheshireponies
    Answered on March 20, 2021 at 02:11 PM
    Can you let me know when this is resolved please
    Sent from my iPhone
    ...
  • Profile Image
    Gaetan_B
    Answered on March 20, 2021 at 03:56 PM

    Hello,

    The issue should be resolved.

    I have cleared your form's cache just in case.


    If the issues are persisting, could you please give us more information about the unexpected behavior happening?


    Hope this helps.

    Do not hesitate to reach out if you need further assistance.