What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    On the free account, does the usage limit of 100mb reset every month or is it a total limit and once its reached the forms will no longer work?

    Asked by corfield on November 28, 2013 at 03:01 PM
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    JotForm Support

    Answered by jonathan on November 28, 2013 at 05:44 PM

    Hi,

    The storage space is NOT included in the monthly reset. It is always the total limit of storage space allowed for the subscription.

    Unlike the submissions counter which automatically reset every 1st day of the Month, the storage space does not reset or free up space every 1st day of the Month.

    If you reached the storage space max limit on any give time, it will disable the form after 24hrs.

    It will usually give you notification wheh your account is about to reach any of its limits, so, for storage limit, it is recommended to delete submissions that have files uploaded to regain storage space.

    Note: Always backup files and submissions before deleting them because once deleted, it will be permanently erased on the JotForm server.

    Thanks.