What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I lost my data when deleting form fields

    Asked by maybrina on November 29, 2013 at 04:20 AM

    I lost my data when I deleted a field of my form accidentally. There is any way to recuperate this information?

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    JotForm Support

    Answered by TitusN on November 29, 2013 at 07:53 AM

    Hi Maybrina, 

    It may not be possible to retrieve data that was associated with a deleted form field, however, since you may have recieved email notifications with form submissions, perhaps you can access the lost information from those reports and repopulate the lost information. 

    Please take a look at this thread and see if there are more options you can pursue. 

     

    Regards, 

    Titus

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    Answered by maybrina on November 29, 2013 at 08:31 AM

    Thanks for your answer! But I did not programm the email notifications so I lost 2,000 contacts...

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    JotForm Support

    Answered by TitusN on November 29, 2013 at 09:26 AM

    Ouch. 

    Sorry for that grave inconvinience. 

    I scowered the help forum for related topics, but it seems you may have permanently lost the data

    It seems you may have to initiate contigent options, like repopulating the addresses from your email outbox should you have used part or a whole of the list at some point to send emails. 

     

    Regards, 

    Titus

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    JotForm Support Manager

    Answered by Jeanette on November 29, 2013 at 11:30 AM

    If you delete a form, all of the data associated with it is deleted. However, in this case, you just deleted a field.

    Can you please try to recreate the field with same exact name in the label?

    Once you recreate the field, please try one more time to download the submissions. Otherwise, let us know and I miight look a way to retrieve the data, I cannot promise anything, but I'll do my best

    Aditionally to this advise, we always encourage our users to build the email alerts as well as integrate with any of these 3r party services:

    Dropbox

    Google Spreadsheet

    Google Drive