Product List: the undiscounted price is not showing after applying a coupon code.

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    innOVeet
    Asked on March 15, 2021 at 11:03 AM

    Hi,

    I applied a coupon for 10% discount. However the original price which is shown is not the original undiscounted price (see screenshot), but the price including discount. Now the customer cannot see what the actual discount is.

    Also I would prefer to see the actual total discount instead of only the discounted price.

    1615820530_604f76f28f5ed_

  • Profile Image
    Gustavo_H
    Answered on March 15, 2021 at 04:20 PM

    Hi, innOVeet. Thank you for reaching support!


    We have cloned your form, and we could reproduce this error. However, when creating a new form I could not reproduce this, so I think there is a glitch on your form.

    1615839031_604fbf37cca21_

    I have tried clearing your form's cache, but it did not work. Therefore, I will raise this question to our developers to further investigation🔎 . We kindly ask for your patience in the meantime. We will get back to you as soon as we get an update from them.


    Thank you 🙏✨

  • Profile Image
    innOVeet
    Answered on June 03, 2021 at 05:44 AM

    Hi, this issue is still pending for 3 months now. Can you please let me know when this is resolved? As you may imagine, I am not a happy customer at the moment.

    rgds

    Otto

  • Profile Image
    Nik_M
    Answered on June 03, 2021 at 08:15 AM

    Hi Otto,

    Apologize for the inconvenience this may have caused.

    Unfortunately, we do not know when will the issue be resolved. I will check with our developers if there is any update. If there is, we will inform you here right away.

  • Profile Image
    innOVeet
    Answered on July 28, 2021 at 09:34 AM

    Hello, I want to escalate this issue now. It is already unresolved for more than 4 months now. I have a live customer site which is currently not functioning as it shoulld because of this issue. Please contact me as soon as possible.

    rgds

    Otto

  • Profile Image
    Richie_P
    Answered on July 28, 2021 at 01:20 PM

    Hi Otto, we do apologize for the inconvenience.

    Please note that this is how the payment field would calculate the discounted price.

    It would update the pricing when you add your coupon code.

    It seems you would like to show the discount price and the original price of the product when adding the coupon code.

    The issue has been escalated already to our developers however updates are not available as of the moment.

    I will send a follow-up message to the assigned developers.

    Once we have updates, you will be notified.

    Thank you.

  • Profile Image
    innOVeet
    Answered on July 29, 2021 at 03:05 AM

    Hi, as indicated by Gustavo on 15th March the original price should be striked through, however in my case the strike through price is the discounted price. So the form does not work correctly as indicated by Gustavo.

    As this takes too long now please escalate this issue to your management. Or else please get me in touch with management. I really cannot wait any much longer.

  • Profile Image
    Richie_P
    Answered on July 29, 2021 at 04:32 AM

    My apologies for the delay.

    I have forwarded the ticket to our higher ups for possible progress of the resolution.

    Once we have further information, you will be updated in the ticket.

    Thank you for your patience and understanding.

  • Profile Image
    innOVeet
    Answered on October 11, 2021 at 05:16 AM

    I am still await a resoluion here. Can you please help te get it resolved asap?

  • Profile Image
    Richie_P
    Answered on October 11, 2021 at 06:02 AM

    We do apologize for the delay of response and update.

    I have been testing a cloned version of your form and it seems the issue still persists.

    I have sent another email to the developers for updates regarding the issue.

    Again, we are sorry for the delay.


  • Profile Image
    sylas
    Answered on November 01, 2021 at 03:58 AM

    Hi,

    The issue should be resolved. Kindly check it out and let us know if you encounter any issues.