How can I complete my order?

  • Profile Image
    santosamanzeizundu
    Asked on March 15, 2021 at 12:01 PM

    I am unable to complete my payment for the Bronze plan. I was informed that I will be disconnected at 12PM tomorrow. But when I tried to pay, I got this message: We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.

    What do I do?

  • Profile Image
    AndrewDurant
    Answered on March 15, 2021 at 06:10 PM

    Hello there,

    Thank you for reaching out to Jotform Support, and apologies for the inconvenience! In order to aid in our investigation, can you please let me know what Payment method you were attempting to use when you were met with this error message? Additionally, can you please share a screenshot of the actual error so we may review on which step the error did occur, since this problem could be on the payment processor end.

    How-to-Post-Screenshots-to-Our-Support-Forum

    Lastly, to ensure that this is not due to a browser caching, or other easily addressable issue, can you please try the following:

    1. Log out and log in again

    2. Follow this guide to upgrade your account: How-to-Upgrade-My-Account

    3. If you're having problems with one specific card, please try using a different one

    Please reach back out if you run into any additional issues in upgrading your services.

    Thank you!