My upgrade is not showing up.

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    Asked on November 30, 2013 at 12:08 PM

    I signed up for the 9.99 mer month and it is not working?  The sales sheet on my website says I have reached my quota.  How do I get this corrected?



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    Answered on November 30, 2013 at 03:55 PM

    It looks like your username was lost on the order. 


    JotForm Login Name:

    Instead of email address this should have been your username. It could be a problem on our end or you might have changed the username accidentally on the order form. 

    I have now upgraded your account manually. Your account is fully active now. Sorry about that.