What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My upgrade is not showing up.

    Asked by brgrill on November 30, 2013 at 12:08 PM

    I signed up for the 9.99 mer month and it is not working?  The sales sheet on my website says I have reached my quota.  How do I get this corrected?



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    JotForm Founder

    Answered by aytekin on November 30, 2013 at 03:55 PM

    It looks like your username was lost on the order. 


    JotForm Login Name: giftcards@brgrill.com

    Instead of email address this should have been your username. It could be a problem on our end or you might have changed the username accidentally on the order form. 

    I have now upgraded your account manually. Your account is fully active now. Sorry about that.