What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Coupon code button does not work when lightbox is used

    Asked by InvalidEntry on December 01, 2013 at 02:36 PM

    I have 3 coupon codes enabled, but on my site they will not take, but in preview mode here they do.

    Page URL:
    http://ppmegahelpsite.com

    coupon code problem lightbox bug
  • Profile Image

    Answered by InvalidEntry on December 01, 2013 at 02:38 PM

    You can try it with coupon code Cyber2013

  • Profile Image
    JotForm Support

    Answered by abajan on December 01, 2013 at 07:42 PM

    This is most peculiar. Initially, I thought it might have been a conflict between your page's script and the lightbox but when I downloaded the page and stripped everything from it but the basic head and body elements and the lightbox, it still didn't work. Then, figuring it might be a system wide issue, I created a form with a payment field having a coupon and substituted my form's lightbox for yours (using the same parameters). It worked just fine. However, when I cloned your form and used the lightbox of that one, the same problem occurred that happened with your original form. That means there's a bug of some sort which is affecting just that form's lightbox, whether it's the original form or a clone.

    I'll submit a ticket to see if we can get this resolved for you. Our apologies for any inconvenience caused.

  • Profile Image

    Answered by InvalidEntry on December 01, 2013 at 10:44 PM

    Thank you :) Let me know of any updates :)

  • Profile Image
    JotForm Support

    Answered by abajan on December 02, 2013 at 07:09 AM

    The ticket has been submitted and assigned to a developer. We'll keep you updated.

    Our apologies for any inconvenience caused.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on December 04, 2013 at 10:52 PM

    @InvalidEntry

    This issue was caused by the form translation tool. I am happy to inform you that this has already been fixed.

    Best regards