What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Captcha Issues - Image Does Not Load

    Asked by thegingercreative on December 02, 2013 at 09:10 AM

    Hi Jotform Team,

     

    I've been using your form builder for a client's website for a few weeks now, and while doing some work on it, I noticed that the Captcha is not loading. I've tried various embedding options, as well as different browsers, but I still get the same issue. The page loads mostly, but the Captcha sits and loads, and doesn't show at all, but shows a broken image icon. Could someone give me some advise as to how I could solve this please? 

     

    Thanks!

    Page URL:
    http://www.hellopony.co.za/contact.html

    Screenshot
    Form Builder JotForm icon different
  • Profile Image

    Answered by bardosh on December 02, 2013 at 10:18 AM

    I am having the same problem. For example http://www.bardosh.com/appointment_request.html

    I too have tried various embedding options and viewed in various browsers. I hope Jotform fixes this soon. 

  • Profile Image

    Answered by londoncube24 on December 02, 2013 at 10:27 AM

    I have the same problem too.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 02, 2013 at 11:57 AM

    Please accept our apologies on behalf of the JotForm Team for this temporary glitch with Catpcha. 

    The problem is fixed now

    Let us know if the problem persist in your side

  • Profile Image

    Answered by thegingercreative on December 02, 2013 at 12:02 PM

    Thanks so much Jeanette, it seems to be working on my side. Yay! Thanks for sorting that all out, much appreciated. :) 

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 02, 2013 at 12:03 PM

    You're welcome!