- btuckerAsked on December 02, 2013 at 11:26 AM
When I try to download submissions in an Excel spreadsheet today, I get a message that the spreadsheet is in a different format, and it doesn't open to a useable spreadsheet. It looks like it's downloading as a text file.
- JotForm Support ManagerJeanetteAnswered on December 02, 2013 at 12:03 PM
Please accept our sincere apologies for this temporary glitch. Excel/CSV problem has been fixed.
Please, log out and log back in, download again
Let us know if the problem persist in your side
- btuckerAnswered on December 02, 2013 at 12:07 PM
Thanks Jeanette! It works now.
- btuckerAnswered on December 02, 2013 at 12:14 PMIt appears to be fixed, thank you. I was able to download the spreadsheet correctly.
Have an awesome day!
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