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    There seems to be a problem with the Excel download.

    Asked by btucker on December 02, 2013 at 11:26 AM

    When I try to download submissions in an Excel spreadsheet today, I get a message that the spreadsheet is in a different format, and it doesn't open to a useable spreadsheet.  It looks like it's downloading as a text file.

    problem excel Submissions message format
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    JotForm Support Manager

    Answered by Jeanette on December 02, 2013 at 12:03 PM

    Please accept our sincere apologies for this temporary glitch. Excel/CSV problem has been fixed.

    Please, log out and log back in,  download again

    Let us know if the problem persist in your side

  • Profile Image

    Answered by btucker on December 02, 2013 at 12:07 PM

    Thanks Jeanette!  It works now.

  • Profile Image

    Answered by btucker on December 02, 2013 at 12:14 PM
    It appears to be fixed, thank you. I was able to download the spreadsheet correctly.

    Have an awesome day!




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