My account is suspended

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    Yukari Powers 
    Asked on March 17, 2021 at 08:09 PM

    Hello,

    I contacted you last night but I still have not heard from you.

    My account is suspended for some reasons. Please review and let me know what I need to do. But before that, please let me know if you are working on it. It says average respense time is 4.5 Hours. It has been way longer than that.

    Thank you,

    Yukari Powers

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    Jessica_H
    Answered on March 18, 2021 at 01:48 AM

    Hi Yukari, thank you for reaching us.

    Kindly allow me to get in touch with our reviewer team. We will update you through this ticket as soon as possible.

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    Jessica_H
    Answered on March 19, 2021 at 12:39 AM

    Hi Yukari, thank you for the wait.

    We apologize for this inconvenience. Our system has mistakenly suspended your account. However, our team has reactivated your form and account. Kindly try to log in and let us know if you encounter any issues.

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    Yukari Powers 
    Answered on March 19, 2021 at 12:55 AM
    It is working now! Thank you so much for your help!
    Yukari Powers
    ...