What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there something happening with your emails?

    Asked by smexchange on December 02, 2013 at 01:06 PM

    When i recieve a form from a cient, their name doesn't show up. It just comes up at Jotform which confuses things because i am not sure if it is a payment being made or a problem with your system that is resending old payments. Please get back to me regarding this

    Page URL:
    www.smart2exchange.co.uk

    Emails JotForm problem name
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    Answered by Leesdrugsrx on December 02, 2013 at 02:24 PM

    I am having issues as well. Doesn't help but at least you know you are not alone. jot has been reliable but the fact that they are not saying there are issues is frustrating.

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    JotForm Support Manager

    Answered by Jeanette on December 02, 2013 at 03:18 PM

    @ smexchange

    Is this happening to your @smart2exchange.co.uk  email addresses? or is it also happening to your  @yahoo.co.uk and @gmail.com addresses?

    So far, I've checked all of them and none is in our bounce list. So we are investigating the problem. Please have your email service provider  http://www.easyspace.com to whitelist our domains

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 02, 2013 at 03:20 PM

    According to this thread the problem has been fixed. Sorry for all of the inconveniences this might have caused

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    Answered by 5Day on December 02, 2013 at 03:21 PM

    Am having problems to with your emails today

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    JotForm Support Manager

    Answered by Jeanette on December 02, 2013 at 03:23 PM

    We have been testing out a new email provider temporarily. That caused the problem.  We are very sorry about that. It should be fixed now.

    Thanks for letting us know if the problem persist in your end