No longer receiving emails / format has changed

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    5Day
    Asked on December 02, 2013 at 03:04 PM

    I am no longer receiving emails from a lot of my forms and some of those emails I have received the format/layout has changed from html to simple text. The problem is not effecting all forms, has something changed today?

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    5Day
    Answered on December 02, 2013 at 03:22 PM

    This is one form I am not getting emails from any more. http://www.jotformeu.com//?formID=30477923565967

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    aytekin
    Answered on December 02, 2013 at 03:32 PM

    We were testing a backup email service provider. This was temporary and we are aware of the format problem on the emails. It should not happen again. 

    Regarding not receiving emails. I can check out bounce list. What is the email address? I checked r***@***y.co.u k and it is not in our bounce list. 

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    5Day
    Answered on December 02, 2013 at 03:33 PM

    Thank you, I have been using digital.operations@5day.co.uk

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    Jeanette
    Answered on December 02, 2013 at 05:26 PM

    That email address is not in our bounce list. Can you please confirm if the problem persist?

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    5Day
    Answered on December 02, 2013 at 05:29 PM

    NO the probelm seems to by now fixed. ive had emails arrive that are a few hours late and now each jotform email is ariving more or less at the same time as the email. Thank you for your help. PS You have a great product and we use it a lot.

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    Jeanette
    Answered on December 02, 2013 at 05:54 PM

    We are very happy to hear everything is back to normal. Thanks a lot for your words towards our product

    Cheers!