- directdesignAsked on December 02, 2013 at 10:54 PM
If possible, can you send a list of your IP Addresses as the section that you provide your IP Addresses scrolls off the page and are all merged together and a little confusing.
My email address is: firstname.lastname@example.org
- JotForm SupportjonathanAnswered on December 03, 2013 at 05:21 AM
You can check the lists from this article also -Whitelisting-JotMails-IP-Addresses
Inform us if there is more we can assist you with.
- directdesignAnswered on December 04, 2013 at 12:48 AM
Thanks for getting back to me on this one.
Just want to check with you though, am working on an issue with a client on some of the forms not getting through via email. We have made progress though and the form that we have been working on has come through to their email via a different IP address (18.104.22.168) as per your list.
Is this one of your IP addresses and are there anymore other than already on the list that you referenced?
Thanks for your help.
- JotForm Supportashwin_dAnswered on December 04, 2013 at 06:54 AM
The IP address shared by my colleague is the complete list of IP addresses.
Please share your client's form ID or form URL with which you are having the issue of notification email not coming through. We will be happy to check and assist you.
Please be noted that you should whitelist or domain names if you are using "email@example.com" as "Sender Email", we use Amazon SES method for "firstname.lastname@example.org" sender. Here are the list of domain names:
If you are not using "email@example.com" then you should whitelist or IP address. Here is a guide which should help you: https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
You can either select "firstname.lastname@example.org", "email@example.com" or you can also setup a custom "Sender E-mail" option. These guide should help you:
Hope this helps.