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Why won't the Captcha work for some people?Asked by accactivities on December 03, 2013 at 11:35 AM
I frequently get clients emailing me after filling out our forms indicating that the Captcha won't work for them. It shows up blank, or won't let them type below. This has happened more than once with several forms we use.
Is this a common problem with a specific internet browser or tablet/ iPad/ iPhone issue? I've been trying to trouble shoot on our end to no avail!
Just hoping I can give our clients who are having difficulties a little more information to help them complete the forms!
Thanks for contacting us.
If you have the form embeded to a webpage it is most likely that script conflict is happening between your form and your website. So, to resolve the issue kindly re-embed your form using the iframe code a this time. Kindly use this guide: Getting the form iframe code
I am out of the office through to December 6th with an associate adopting my duties on a part-time basis until I return. We will get back to you as soon as possible about your inquiry.
If you have questions about insurance, please contact Chelsea Selinger at email@example.com.
Mountain Adventures Coordinator
Ph:(403) 678-3200 Ext 109
Fax: (403) 678-3224
Box 8040, Canmore AB
If the issue still persists, kindly share the URL of the website where your forms is embeded so that we can further investigate.