What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why won't the Captcha work for some people?

    Asked by accactivities on December 03, 2013 at 11:35 AM

    I frequently get clients emailing me after filling out our forms indicating that the Captcha won't work for them. It shows up blank, or won't let them type below. This has happened more than once with several forms we use.

    Is this a common problem with a specific internet browser or tablet/ iPad/ iPhone issue? I've been trying to trouble shoot on our end to no avail!

    Just hoping I can give our clients who are having difficulties a little more information to help them complete the forms!

    Regards,

    Chelsea

    Page URL:
    https://secure.jotformpro.com/form/30525086025952

    problem ipad
  • Profile Image

    Answered by EliezerN on December 03, 2013 at 04:40 PM

    Thanks for contacting us.

    If you have the form embeded to a webpage it is most likely that script conflict is happening between your form and your website. So, to resolve the issue kindly re-embed your form using the iframe code a this time. Kindly use this guide: Getting the form iframe code

    Thanks

  • Profile Image

    Answered by accactivities on December 03, 2013 at 04:40 PM
    I am out of the office through to December 6th with an associate adopting my duties on a part-time basis until I return. We will get back to you as soon as possible about your inquiry.
    If you have questions about insurance, please contact Chelsea Selinger at cselinger@alpineclubofcanada.ca.
    Kind Regards,
    Crystal Como
    Mountain Adventures Coordinator
    Ph:(403) 678-3200 Ext 109
    Fax: (403) 678-3224
    Box 8040, Canmore AB
    T1W 2T8
  • Profile Image

    Answered by EliezerN on December 03, 2013 at 04:41 PM

    If the issue still persists, kindly share the URL of the website where your forms is embeded so that we can further investigate.