Why won't the Captcha work for some people?

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    accactivities
    Asked on December 03, 2013 at 11:35 AM

    I frequently get clients emailing me after filling out our forms indicating that the Captcha won't work for them. It shows up blank, or won't let them type below. This has happened more than once with several forms we use.

    Is this a common problem with a specific internet browser or tablet/ iPad/ iPhone issue? I've been trying to trouble shoot on our end to no avail!

    Just hoping I can give our clients who are having difficulties a little more information to help them complete the forms!

    Regards,

    Chelsea

  • Profile Image
    EliezerN
    Answered on December 03, 2013 at 04:40 PM

    Thanks for contacting us.

    If you have the form embeded to a webpage it is most likely that script conflict is happening between your form and your website. So, to resolve the issue kindly re-embed your form using the iframe code a this time. Kindly use this guide: Getting the form iframe code

    Thanks

  • Profile Image
    accactivities
    Answered on December 03, 2013 at 04:40 PM
    I am out of the office through to December 6th with an associate adopting my duties on a part-time basis until I return. We will get back to you as soon as possible about your inquiry.
    If you have questions about insurance, please contact Chelsea Selinger at cselinger@alpineclubofcanada.ca.
    Kind Regards,
    Crystal Como
    Mountain Adventures Coordinator
    Ph:(403) 678-3200 Ext 109
    Fax: (403) 678-3224
    Box 8040, Canmore AB
    T1W 2T8
  • Profile Image
    EliezerN
    Answered on December 03, 2013 at 04:41 PM

    If the issue still persists, kindly share the URL of the website where your forms is embeded so that we can further investigate.