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    I'm not receiving photo attachments with some forms.

    Asked by qtphotoclub on December 03, 2013 at 03:50 PM

    Hi Jotform, We are a photography club and have a form set up for members to submit competition images on line. I have a member who fills out the form, same as all others, however I am not receiving the uploaded photo. I receive a notification e-mail. Normally I see the link to the uploaded photos at the bottom of the e-mail in blue. With this member there is nothing at the bottom of the e-mail. He is using a Mac and Chrome or Safari. All other members are able to submit without any problems.


    Phil Blakely

    Queenstown Photography Club


    Incorrect form with images missing


    Correct form with images included

    Page URL:

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    JotForm Support

    Answered by EltonCris on December 03, 2013 at 10:06 PM

    Hi there,

    Did you embed that form on your website? If yes, let us know here so we can check the form.

    Keep in mind that your upload field is a non-required field so it is possible for the user to skip that field. I would suggest making that a required field so users will be obliged to upload an image. Also, you are limiting image file to jpg file extension only, any files browsed from the upload field won't go through since it will not be uploaded as seen under the file upload button. You have to informed your users about that. So far, I can't replicate the problem on my end.


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    Answered by pinoytech on December 04, 2013 at 09:11 AM

    Hi Phil,

    For some reason, your response came out empty. Request you to please post it again using this link: http://www.jotform.com/answers/298098


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    Answered by qtphotoclub on December 04, 2013 at 03:03 PM

    Form is embedded here http://www.qtphotoclub.co.nz/ then go to the CLUB COMPETITIONS tab/ONLINE COMPETITION ENTRY FORM tab
    Have now made the upload field a required field and shown a max file size of 3MB. If the person uploads multiple images is the max file size the size of all files uploaded or just applicable to each individual image uploaded? IE if they had 3 images to upload and they totaled 5MB would the form not allow this?
    We have limited the image file type to .jpg as this is the only file type accepted for our competitions. There is a note at the bottom of the form informing users about this.

    "any files browsed from the upload field won't go through since it will not be uploaded as seen under the file upload button." I'm not sure what you mean  by this comment? The normal process would be to browse for a jpg file and upload it, which works for all other members.

    Phil Blakely

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    JotForm Support

    Answered by ardy0689 on December 04, 2013 at 05:11 PM

    Thanks for updating us with the situation. The Max File size is per image file basis not the overall of size of the selected multiple image files. To further clarify that, it will be alright to upload multiple image files as long as each file does not go beyond your 3MB Max File size.

    About the image format(jpg), it would be  best if you include jpeg extension as well as some users rename jpg or use jpeg formats unknowingly.


    "any files browsed from the upload field won't go through since it will not be uploaded as seen under the file upload button."

    My colleague only meant that if should in case a user uploaded a different format other than JPG then the upload will not continue. However, as I mentioned earlier that it would be best if you include .JPEG format to accompany .JPG format.

    Please let us know if this issue persists so that we can help you. Thank you