Autoresponder emails not sending

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    Asked on March 21, 2021 at 08:19 PM


    Form Id = 210386766957067

    The autoresponder emails aren't sending. The issue started when I updated the email content to include custom html template.

    If that is the reason, why doesn't the html template work?

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    Answered on March 22, 2021 at 01:30 AM

    Hi Darcy_darcy, thank you for reaching us.

    To confirm, are you referring to the following form: 210386766957067? I have cloned your form and did a test submission. I was unable to recreate the issue. Both autoresponders are coming in.



    Could you kindly try to add the HTML? In addition, would you allow us to do test submissions on your forms?

    We await your updated response.