Autoresponder emails not sending

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    Darcy_darcy
    Asked on March 21, 2021 at 08:19 PM

    Hi,

    Form Id = 210386766957067

    The autoresponder emails aren't sending. The issue started when I updated the email content to include custom html template.

    If that is the reason, why doesn't the html template work?

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    Jessica_H
    Answered on March 22, 2021 at 01:30 AM

    Hi Darcy_darcy, thank you for reaching us.

    To confirm, are you referring to the following form: 210386766957067? I have cloned your form and did a test submission. I was unable to recreate the issue. Both autoresponders are coming in.

    1616390967_60582b3705e03_

    1616390972_60582b3c86e12_

    Could you kindly try to add the HTML? In addition, would you allow us to do test submissions on your forms?

    We await your updated response.