I was charged for Jot Form and I don’t have a subscription. I cancelled Jot Form a year ago. How do I get a refund?

I was charged for Jot Form and I don’t have a subscription. I cancelled Jot Form a year ago. How do I get a refund?

Hi there - Per checking, your account was just created today and is under a FREE plan.

Do you perhaps have another account? Kindly share its username or email so we can check.