What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
You can find the detailed information about that matter on this article: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues. Checking our record, your email address is working fine and not listed into our bounce list. I can only see a guest account using your email address, don't you have an account with Jotform? If there's any, please let us know the username so we can check further.