- sarahAsked on December 04, 2013 at 02:51 AM
what does this mean?
- JotForm SupportWelvinAnswered on December 04, 2013 at 08:39 AM
You can find the detailed information about that matter on this article: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues. Checking our record, your email address is working fine and not listed into our bounce list. I can only see a guest account using your email address, don't you have an account with Jotform? If there's any, please let us know the username so we can check further.