What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Remove email from bounce list?

    Asked by sarah on December 04, 2013 at 02:51 AM

    what does this mean?

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    JotForm Support

    Answered by Welvin on December 04, 2013 at 08:39 AM

    Hi Sarah,

    You can find the detailed information about that matter on this article: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues. Checking our record, your email address is working fine and not listed into our bounce list. I can only see a guest account using your email address, don't you have an account with Jotform? If there's any, please let us know the username so we can check further.