My account was suspended, Again.

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    Aracely 
    Asked on March 22, 2021 at 03:24 PM

    I'm not sure why my account keeps being suspended when I publish a form. Please let me know what the error is so I can change the form.

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    Jessica_H
    Answered on March 22, 2021 at 10:34 PM

    Hi Aracely, thank you for reaching us.

    Kindly allow me to get in touch with our reviewer team. We will update you through this ticket as soon as possible.

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    Jessica_H
    Answered on March 23, 2021 at 12:17 AM

    Hi Aracely, thank you for the wait.

    We apologize for this inconvenience. Our system has mistakenly suspended your account. However, our team has reactivated your form and account. Kindly try to log in and let us know if you encounter any issues.


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    a.garza825
    Answered on March 23, 2021 at 11:05 AM

    Thank you for your help.

    I have a question. I am trying to use the form calculation to calculate the total cost of products plus shipping, if it’s chosen. I am not able to figure out how to make that calculation. It will only show the total cost of products. I also didn’t know if there was a widget for shipping costs based on delivery location.
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    VincentJay
    Answered on March 23, 2021 at 04:10 PM

    To avoid confusion, I moved your new question to a new ticket: https://www.jotform.com/answers/2988317

    Thank you!

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    a.garza825
    Answered on March 24, 2021 at 10:11 AM
    My account was suspended again by the phishing prevention system again. Why does this keep occurring?
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    Niko_N
    Answered on March 24, 2021 at 01:53 PM

    Greetings,

    We apologize for the inconvenience.

    We've now whitelisted your account.

    Thank you!