Issue with emailing PDFs of submissions

We have a specific jotform that is used multiple times every weekday to record absences. Submissions to this form are emailed as a PDF. Recently some of these PDFs have been coming through largely not filled out, corrupted, or not attached to the email at all. When I go in to the form and download these same submissions as PDFs they download and open fine. Could you please help us resolve this issue.

Greetings,

Kindly accept our apologies for the inconvenience. We've escalated the issue to our backend team already on high priority. We will let you know here as soon as an update is available.

Meanwhile please provide the submission IDs for which the PDFs were missing.

https://www.jotform.com/help/549-where-to-find-the-submission-id

Looking forward to hearing from you.

Thanks

One of these submission IDs sent through a blank PDF (not 100% sure which one)
4922872614111021927
4922871724118892038

This submission ID sent through no PDF at all
4921939124111567456

This submission ID sent through a PDF that was corrupted
4921939124111567456

Greetings,

Thank you for sending the requested details. Could you please allow us to send test submissions on your form? I'm unable to replicate the issue in a clone of your form. Please also confirm if the issue occurred again after these submissions or if it is still present? Looking forward to hearing from you.

Thank you.

Happy for you to send test submissions. Is there anything you need us to do?

Greetings,

I've just sent some test submissions on your form and the PDF seems to be working as expected.

If the issue reappears on your end then please do let us know here.

Thanks

We are still seeing similar issues today. For example submission 4925136502241394557 has sent through the PDF, but Page 2 has no heading at the top and the last couple of pages are not formatted correctly.

Greetings,

I've checked your PDF document and looks like this is how it is created. Following is the screenshot of Page-2 in the PDF editor.

You can check it from the link below.

https://www.jotform.com/pdf-editor/82176615543964

Should you need further assistance then please let us know.

Thanks