Issue with emailing PDFs of submissions

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    Churchie
    Asked on March 22, 2021 at 08:27 PM

    We have a specific jotform that is used multiple times every weekday to record absences. Submissions to this form are emailed as a PDF. Recently some of these PDFs have been coming through largely not filled out, corrupted, or not attached to the email at all. When I go in to the form and download these same submissions as PDFs they download and open fine. Could you please help us resolve this issue.

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    Rehan_F
    Answered on March 23, 2021 at 04:43 AM

    Greetings,

    Kindly accept our apologies for the inconvenience. We've escalated the issue to our backend team already on high priority. We will let you know here as soon as an update is available.

    Meanwhile please provide the submission IDs for which the PDFs were missing.

    https://www.jotform.com/help/549-where-to-find-the-submission-id

    Looking forward to hearing from you.

    Thanks

  • Profile Image
    Churchie
    Answered on March 23, 2021 at 05:20 PM

    One of these submission IDs sent through a blank PDF (not 100% sure which one)
    4922872614111021927
    4922871724118892038

    This submission ID sent through no PDF at all
    4921939124111567456

    This submission ID sent through a PDF that was corrupted
    4921939124111567456

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    Rehan_F
    Answered on March 24, 2021 at 12:15 AM

    Greetings,

    Thank you for sending the requested details. Could you please allow us to send test submissions on your form? I'm unable to replicate the issue in a clone of your form. Please also confirm if the issue occurred again after these submissions or if it is still present? Looking forward to hearing from you.

    Thank you.

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    Churchie
    Answered on March 24, 2021 at 05:06 PM

    Happy for you to send test submissions. Is there anything you need us to do?

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    Rehan_F
    Answered on March 24, 2021 at 11:53 PM

    Greetings,

    I've just sent some test submissions on your form and the PDF seems to be working as expected.

    1616644353_605c09014fa65_

    If the issue reappears on your end then please do let us know here.

    Thanks

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    Churchie
    Answered on March 25, 2021 at 09:52 PM

    We are still seeing similar issues today. For example submission 4925136502241394557 has sent through the PDF, but Page 2 has no heading at the top and the last couple of pages are not formatted correctly.

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    Rehan_F
    Answered on March 26, 2021 at 12:52 AM

    Greetings,

    I've checked your PDF document and looks like this is how it is created. Following is the screenshot of Page-2 in the PDF editor.

    1616734216_605d6808aadae_

    You can check it from the link below.

    https://www.jotform.com/pdf-editor/82176615543964

    Should you need further assistance then please let us know.

    Thanks