What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are not getting the responses to the form submissions

    Asked by Lynott on December 04, 2013 at 12:05 PM

    I have a form on our website:  http://www.lynotttours.com/order.html

    We recently did an email blast and it shows that we have 139 requests for a brochure since yesterday, but no responses have some to us through Jot Form.  What are we doing wrong?

    Page URL:
    www,lynotttours.com/order.html

    Submissions responses email www
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    Answered by campaigner on December 04, 2013 at 02:18 PM

    I completely chanhed the form, so it is now fixed.

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    JotForm Support

    Answered by Welvin on December 04, 2013 at 04:10 PM

    Great to know that! You can also check this guide for more of our recommendations when it comes to email issues: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues.

    If you have any questions, please don't hesitate to contact us. 

    Thanks