The page to write email autoresponders is freezing up

  • Esther_Young
    Asked on March 23, 2021 at 2:06 AM

    Hello!

    I'm trying to edit the emails I wrote as autoresponders on this page https://hipaa.jotform.com/build/210487069688066/settings/emails

    However it keeps freezing every time I open it, then Chrome asks me to kill the page. Is it because my emails are too long and contain an image?

    Esther

    Page URL: https://hipaa.jotform.com/build/210487069688066/settings/emails
  • Sam_G
    Replied on March 23, 2021 at 8:10 AM

    Hi Esther,

    We're sorry for the inconvenience.

    I have cloned and tested your form on our test HIPAA account and it is working as expected.

    Kindly try using a different browser or incognito mode.

    Let us know if the issue persists.