What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    URGENT: account renewal impossible

    Asked by jaures on December 04, 2013 at 01:23 PM



    can you please assist in my account renewal?


    it seems that system is unable to automatically charge the credit card. i dont want to be shut down because of this.


    need your assistance.


    best regards

  • Profile Image
    JotForm Support

    Answered by Mike_T on December 04, 2013 at 02:49 PM

    Thank you for contacting us.

    Can you please try to re-subscribe using the following link?


    This will be processed through user friendly processing company Fastspring.

    Please let us know if you need any further assistance on this. We will be happy to help.