Problems changing a form to an encrypted version

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    Feltman_Jodi
    Asked on March 23, 2021 at 04:12 PM

    I created my account using a Google login. I created a form and I am trying to make it encrypted. I created the form and then saw the option to make it encrypted. However, when I enter my password for verification, it is not recognized. Any suggestions other than re-creating the whole form?


    Thanks!

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    Jed_C
    Answered on March 23, 2021 at 11:26 PM

    This means you haven't created a password yet for your Jotform login. You will need to do a password reset so you can assign a new password since you have signed up using Gmail. Please follow this guide to reset your password https://www.jotform.com/help/489-How-to-reset-the-password.

    Once done with the password assignment, try enabling the encryption option again.

    Let us know how it goes.