Problems changing a form to an encrypted version

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    Asked on March 23, 2021 at 04:12 PM

    I created my account using a Google login. I created a form and I am trying to make it encrypted. I created the form and then saw the option to make it encrypted. However, when I enter my password for verification, it is not recognized. Any suggestions other than re-creating the whole form?


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    Answered on March 23, 2021 at 11:26 PM

    This means you haven't created a password yet for your Jotform login. You will need to do a password reset so you can assign a new password since you have signed up using Gmail. Please follow this guide to reset your password

    Once done with the password assignment, try enabling the encryption option again.

    Let us know how it goes.