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Feltman_JodiAsked on March 23, 2021 at 4:12 PM
I created my account using a Google login. I created a form and I am trying to make it encrypted. I created the form and then saw the option to make it encrypted. However, when I enter my password for verification, it is not recognized. Any suggestions other than re-creating the whole form?
Thanks!
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Jed_CReplied on March 23, 2021 at 11:26 PM
This means you haven't created a password yet for your Jotform login. You will need to do a password reset so you can assign a new password since you have signed up using Gmail. Please follow this guide to reset your password https://www.jotform.com/help/489-How-to-reset-the-password.
Once done with the password assignment, try enabling the encryption option again.
Let us know how it goes.