What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    entries arent coming through on the site

    Asked by bogeyfree on December 04, 2013 at 08:45 PM

    People are signing up with the form online and I am getting the money in my PayPal account, but cannot see the information they submitted on the site.

    Page URL:

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    JotForm Support

    Answered by Welvin on December 05, 2013 at 05:41 AM


    Do you mean, you are not able to see the form submission from the Jotform Website? You have a single submission to your form, and I am able to see it to your form submission page. Please kindly check:

    Also, please take note that only the successful payments will make it to your form submissions. If someone would just hit submit button and refuse to pay after they been redirected to the payment page will be marked as incomplete. Check this guide: How to View Incomplete Payments.

    Let us know if you need further information and assistance.