entries arent coming through on the site

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    bogeyfree
    Asked on December 04, 2013 at 08:45 PM

    People are signing up with the form online and I am getting the money in my PayPal account, but cannot see the information they submitted on the site.

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    Welvin
    Answered on December 05, 2013 at 05:41 AM

    Hi,

    Do you mean, you are not able to see the form submission from the Jotform Website? You have a single submission to your form, and I am able to see it to your form submission page. Please kindly check:

    Also, please take note that only the successful payments will make it to your form submissions. If someone would just hit submit button and refuse to pay after they been redirected to the payment page will be marked as incomplete. Check this guide: How to View Incomplete Payments.

    Let us know if you need further information and assistance.

    Thanks