What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Bounce list removal

    Asked by toral on December 04, 2013 at 11:26 PM

    Hi there im trying to build a contact form for a muse site but im getting this error message during the building process when i wrote my mail as reciever and hit test it it returns a message  like this ''ACTION REQUIRED: Your email address is in our BOUNCE LIST. Please contact JotForm Support and ask to be removed.''  thank ya

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    Answered by gori-mathew on December 05, 2013 at 03:29 AM


    It seems that one of my colleagues has already taken care of the issue since your email ID is not in our bounce list.

    I have made a test and confirmed that our servers are sending your notifications to the email normally.

    Do let us know if the issue still persists.