Help Reactivating the Account

  • Chuck Karunathilake
    Asked on March 24, 2021 at 3:44 PM

    Hi, We have an account that gives us an error "Account Suspended. Your Account is suspended by our phishing prevention system". Can somebody please help reinstate this account ASAP. The username is "ocasce" I will withhold the password for verification until I can actually start a dialog with somebody.

    I hope somebody can help with this issue ASAP.

    Regards,

    Chuck K. Webmaster for ASCE OC.

  • Mike_G JotForm Support
    Replied on March 24, 2021 at 11:32 PM

    We would like to apologize for any inconvenience. Please allow me to forward your concern to our Form Reviewers Team. Once we get an update we will notify you as soon as possible on this ticket.

  • Mike_G JotForm Support
    Replied on March 24, 2021 at 11:56 PM

    We would like to apologize for any inconvenience. Your account was suspended due to suspected phishing activity. We have reviewed the forms in your account and we did not find anything that would be enough to keep your account in that status. Your account has now been reactivated and you should be able to log in to your account.

    Feel free to let us know if you need any further assistance.