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consitaperth
Asked on March 25, 2021 at 04:38 AM

unfortunately, the issue hasn't been fixed.
In this submission, the total size of the files attached was around 1.5 MB but they were only available as LINKS, which we find very annoying and time-consuming.
The issue was already raised to your attention and keeps coming up: could you please get if fixed once and for all?
thank you very much and keep up with the good work!
Bojan

Jotform Support

Answered on March 25, 2021 at 08:46 AM

Greetings.
We apologize for the inconvenience. Can you please let us know do you get the additional message saying that you can download files directly? Could you please send us a screenshot of the received email? You can click here to see how to share images with us.
Thank you for your cooperation.
Bojan

Jotform Support

Answered on April 02, 2021 at 10:11 AM

Greetings.
We apologize for the inconvenience.
We have replied to your messages, however, we did not receive any replies. Can you please let us know the ID of a submission you received without any attachments? This way, we can check that specific email and check what the problem is. You can click here to see where to find the submission ID.
Thank you for your cooperation.
mariopettinari
Answered on April 03, 2021 at 08:22 AM

Just a few examples for you:
· 4923867605322263746
· 4921172204818638442
· 4873086386309072919
· 4822855491764905681
· 4815686442321866494
· 4807083095688605355
· 4929696084023304824
None of these emails had attachments OVER 5MB.
None of these emails had a “5MB limit exceeded” message at the end.
Please keep us posted on your actions on this.
Happy Easter meantime.
[cid:image002.png@01D728C5.B6666070]
Elio Mancini
Deputy Consul
Consolato d’Italia a Perth
1292 Hay Street, West Perth WA 6005 (Australia)
www.consperth.esteri.it
[cid:image006.jpg@01D627C5.1B2AD200] [cid:image008.jpg@01D627C5.1B2AD200] [cid:image010.jpg@01D627C5.1B2AD200]
[cid:image006.png@01D6F564.2C91DDA0]
...
Bojan

Jotform Support

Answered on April 04, 2021 at 06:37 AM

Greetings Elio.
I will forward this problem to our Developers. As soon as we hear back from them, we will let you know.
Thank you for your understanding.
consitaperth
Answered on April 08, 2021 at 07:37 AM

a few more days later, here's one more example for your developers:
4936829517216764932
Can you please confirm that somebody is actually working to fix this annoying issue?
Based on the ever-procrastinating answers that you always give, I'm beginning to question whether you truly have any team of developers at all...
Bojan

Jotform Support

Answered on April 08, 2021 at 08:49 AM

Greetings.
Your ticket is set as Important. I will send a message to our Developers, to see if there is any progress.
We apologize for the inconvenience this is causing you.
consitaperth
Answered on April 28, 2021 at 10:11 PM

and here we are, 3 weeks later and still no replies.
what customer care is this?
Rehan

Jotform Support

Answered on April 29, 2021 at 04:46 AM

Greetings and sorry for the delay,
I've sent another request to the developers to check if an update is available. We will let you know here as soon as they respond.
Thanks
consitaperth
Answered on June 23, 2021 at 09:41 AM

4997292071317788356 is the ID of one of the latest forms we received, with a total file size well UNDER your 5 MB threshold, yet there were no attachments in the email, ONLY LINKS.
Truth be told, we did receive other forms this week and they were all OK, with all the attachments included in the email.
The erratic nature of this problem must be as disconcerting to you as is disrupting for us here... We truly hope you can find a final solution to this.
Thank you for your hard work and all the best
EM
Bojan

Jotform Support

Answered on June 23, 2021 at 10:43 AM

Greetings.
Thank you for updating us with the new information. I will forward it to our Developers, and we will hopefully get back to you soon.
Thank you for your understanding.