I can't get a submission...

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    edgewoodlocker
    Asked on March 25, 2021 at 11:52 AM

    Update: It seems I can at least view it in my inbox now... im not sure what happened?


    We just had somebody make a submission on our form, but I cannot retrieve it. I can tell his name is Jim Saunders from the automated email that I got, but even in my inbox online, it does not show that, or any other information. Is there a way to retrieve this submission?

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    Kiran
    Answered on March 25, 2021 at 02:23 PM

    The issue might have occurred due to the database replication problem. We have received an update from our backend team that the issue should be fixed by now. Please check again and let us know if you need any further help. We will be happy to help. 

    Sorry for the trouble caused.

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    edgewoodlocker
    Answered on March 30, 2021 at 10:35 AM

    Hi, it appears this has happened again today, about an hour ago. Anything we can do about it?

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    Kiran
    Answered on March 30, 2021 at 01:54 PM

    We are sorry about that. It looks like it was a temporary lag and seems to have already fixed. Please check again and let us know if you need any further help.

    Thanks!