Jotform scam - how to remove my email address??

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    Cassy 
    Asked on March 25, 2021 at 07:40 PM

    Hi

    Since yesterday I have been receiving unsolicited emails from Jotform - first 1 email every MINUTE saying "Re: Event feedback" with no text until I blocked that address. Today it is fake receipts saying I have signed up for the bronze program.

    Can you please remove my email address from any systems that would be sending these?

    Thanks

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    Vanessa_T
    Answered on March 26, 2021 at 05:32 AM

    Apologies, unfortunately, I am quite confused.

    As per checking, you have an account in Jotform and have an Event Form in it, hence, if someone submits the form, then you will have a notification email.

    Did you not remember creating such form?

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    Meanwhile, note that the subscription payment email you received is not a scam. As per checking, you have indeed subscribed to our Bronze subscription plan as such, you were given the receipt.

    If you do not remember creating a Jotform account, creating a form or subscribing, then your email address and your payment details might have been compromised somewhere else and someone may be using your details to do such activities.

    With that, I suggest making efforts to secure your email address and bank/credit card accounts.

    As for Jotform side, the subscription has already been cancelled and the Jotform account has already been deleted.