How do I unencrypt a submitted form?

Hi,

Thanks to contact us.
If you mean how to view a decrypted submission, you have to upload your private key.
Please check this link for further details: https://www.jotform.com/help/344-encrypted-forms-and-how-to-use-them#How-Can-I-Decrypt-the-Data-from-the-Email-or-Through-the-Submissions-Page

For further requests, please let us know.

Yes, I've read that help page, but it never pops up and asks me to upload
my private key. And... I've cleared cache and tried multiple browsers and
multiple computers.
*_____________________________________*
*Chuck Kelley*
Broker/Owner
719.581.RENT
*Serving Alamosa, Chaffee, and Mesa Counties*
I only check email once per day. If you have an emergency, please call our
office.
How did we do?

Click to rate your experience with Eclipse Property Management

...

Hi Chuck,

You need to enable the encryption first for the pop-up window to display.

Please give it a try and let us know how it goes.

Ok, that's helpful. I copied the actual data, so I have the key, but how
do I get it into a file that I can upload? I only have the TEXT.
*_____________________________________*
*Chuck Kelley*
Broker/Owner
719.581.RENT
*Serving Alamosa, Chaffee, and Mesa Counties*
I only check email once per day. If you have an emergency, please call our
office.
How did we do?

Click to rate your experience with Eclipse Property Management

...

After you set the Encrypt Form Data to Yes, simply go to your form submissions page (Tables) and upload the private key file. It should be in a .key file format. Example: jotform.key

Example:

Are you sure about that? I'm on a mac and it's telling me that .key is a
Keynote file and it doesn't seem to be working.
I have the 'key' in cleartext, but I don't know how to make it a file where
I can upload it. Please help with that part.
*_____________________________________*
*Chuck Kelley*
Broker/Owner

719.581.RENT
*Serving Alamosa, Chaffee, and Mesa Counties*
I only check email once per day. If you have an emergency, please call our
office.
How did we do?





Click to rate your experience with Eclipse Property Management

...

Yes, 100% sure. That's the private key file extension. It doesn't matter if it shows a keynote file on your device.

Here's an example when I download the private key file on Mac - Safari Browser.

Just FYI, when you create a new key, it is automatically saved in your browser too so you do not need to upload it on Tables. Take note that the new keys you generate will only work on new incoming submissions. It can't unencrypt your existing submissions. Your existing submissions will only work on the private key that you create prior to submissions.

Here's an example of how I uploaded the jotform.key file on Tables. By default, you should be able to find the jotform.key file in your Downloads folder.

If you have a cleartext copy of your private key file, paste it into your text editor app and save it with a .key file extension then upload in your Table.

it worked! Thank you.
*_____________________________________*
*Chuck Kelley*
Broker/Owner
719.581.RENT
*Serving Alamosa, Chaffee, and Mesa Counties*
I only check email once per day. If you have an emergency, please call our
office.
How did we do?

Click to rate your experience with Eclipse Property Management

...