How do I unencrypt a submitted form?

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    EclipsePM
    Asked on March 25, 2021 at 09:01 PM
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    Sara_G
    Answered on March 26, 2021 at 07:32 AM

    Hi,

    Thanks to contact us.
    If you mean how to view a decrypted submission, you have to upload your private key.
    Please check this link for further details: https://www.jotform.com/help/344-encrypted-forms-and-how-to-use-them#How-Can-I-Decrypt-the-Data-from-the-Email-or-Through-the-Submissions-Page

    For further requests, please let us know.

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    EclipsePM
    Answered on March 29, 2021 at 09:55 AM
    Yes, I've read that help page, but it never pops up and asks me to upload
    my private key. And... I've cleared cache and tried multiple browsers and
    multiple computers.
    *_____________________________________*
    *Chuck Kelley*
    Broker/Owner
    719.581.RENT
    *Serving Alamosa, Chaffee, and Mesa Counties*
    I only check email once per day. If you have an emergency, please call our
    office.
    How did we do?

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    Jovanne_A
    Answered on March 29, 2021 at 11:40 AM

    Hi Chuck,

    You need to enable the encryption first for the pop-up window to display.

    1617032341_6061f495b9998_Please give it a try and let us know how it goes.

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    EclipsePM
    Answered on March 29, 2021 at 12:22 PM
    Ok, that's helpful. I copied the actual data, so I have the key, but how
    do I get it into a file that I can upload? I only have the TEXT.
    *_____________________________________*
    *Chuck Kelley*
    Broker/Owner
    719.581.RENT
    *Serving Alamosa, Chaffee, and Mesa Counties*
    I only check email once per day. If you have an emergency, please call our
    office.
    How did we do?

    Click to rate your experience with Eclipse Property Management

    ...
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    EltonCris
    Answered on March 29, 2021 at 05:20 PM

    After you set the Encrypt Form Data to Yes, simply go to your form submissions page (Tables) and upload the private key file. It should be in a .key file format. Example: jotform.key

    Example:

    03302021_Qh9G64OrF7.png

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    EclipsePM
    Answered on March 30, 2021 at 07:11 PM
    Are you sure about that? I'm on a mac and it's telling me that .key is a
    Keynote file and it doesn't seem to be working.
    I have the 'key' in cleartext, but I don't know how to make it a file where
    I can upload it. Please help with that part.
    *_____________________________________*
    *Chuck Kelley*
    Broker/Owner

    719.581.RENT
    *Serving Alamosa, Chaffee, and Mesa Counties*
    I only check email once per day. If you have an emergency, please call our
    office.
    How did we do?





    Click to rate your experience with Eclipse Property Management

    ...
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    EltonCris
    Answered on March 30, 2021 at 08:49 PM

    Yes, 100% sure. That's the private key file extension. It doesn't matter if it shows a keynote file on your device.

    Here's an example when I download the private key file on Mac - Safari Browser.

    03312021_FM2aHmg5Eo.png

    Just FYI, when you create a new key, it is automatically saved in your browser too so you do not need to upload it on Tables. Take note that the new keys you generate will only work on new incoming submissions. It can't unencrypt your existing submissions. Your existing submissions will only work on the private key that you create prior to submissions.

    Here's an example of how I uploaded the jotform.key file on Tables. By default, you should be able to find the jotform.key file in your Downloads folder.

    03312021_TXI8Iwrm73.gif

    If you have a cleartext copy of your private key file, paste it into your text editor app and save it with a .key file extension then upload in your Table.

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    EclipsePM
    Answered on March 31, 2021 at 01:33 PM
    it worked! Thank you.
    *_____________________________________*
    *Chuck Kelley*
    Broker/Owner
    719.581.RENT
    *Serving Alamosa, Chaffee, and Mesa Counties*
    I only check email once per day. If you have an emergency, please call our
    office.
    How did we do?

    Click to rate your experience with Eclipse Property Management

    ...