I was told to contact support because my account was suspended. I can't your in the field below

  • Profile Image
    Randell Smith 
    Asked on March 26, 2021 at 04:38 AM
  • Profile Image
    ashwin_d
    Answered on March 26, 2021 at 12:53 PM

    I did check your account and found that it is currently suspended because of the credit card related fields you have added in form "Business Start Up/EIN". Please check the screenshot below:

    1616777349_605e1085335c2_creditCard.png

    Please note that you should not add questions in form to ask user's credit card details. Creating such forms are not allowed and violates our terms of use.

    If you want to collect the payment information from users and charge them at a later date, it is possible to achieve your requirement by taking advantage of our "Payment Authorization" feature. You may like to take a look at the following guide which should help you: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    For now, I have deleted the credit card related fields from your forms and activated your account again. 

  • Profile Image
    ashwin_d
    Answered on March 26, 2021 at 12:57 PM

    Another issue I found is in your form "YCBAB/FINANCIAL FABUNISTA". You seem to have added form fields asking for social media credentials. Please check the screenshot below:

    1616777801_605e124963947_credentials.png

    Authentication form can't be used in Jotform and creating such forms are against the Terms of Use. I have deleted the guilty fields from your form.

    Kindly refrain from creating form with email/password, login/password or credit card details.