What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Confirmation Email Keeps Resetting

    Asked by ChelmsfordRelay on December 05, 2013 at 10:04 PM

    Here's my issue:

    I created an auto-responder email and pressed the "Test" button and successfully received the correct email.

    I pressed finish and saved the form.

    When I go back into the email, it has reset itself back to the default grid with questions and answers.


    I have successfully completely this process on a different form but on another form it does not work.

    email different another form does not work
  • Profile Image
    JotForm Support

    Answered by Welvin on December 06, 2013 at 08:30 AM


    What is the URL of the form in question? Let us know so we can check it for you. Do you have a customization made to the email body? You may try this, clone the form and do the changes to the clone version. See if you still can't save the changes to clone form. How to clone an embedded form from a webpage?


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    JotForm Support

    Answered by Welvin on December 06, 2013 at 08:32 AM

    I've cleared your forms cache, please create the autoresponder email again. I hope this helps.