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    Having some glitches when people first see form ...

    Asked by JohnReaves on December 05, 2013 at 11:20 PM

    We're using Star Rating fields to collect votes on our ideas. Sometimes, when you first see the form, these show up as a drop-down or spinner (1-5); this seems to affect the result, so that all of the ideas default to 1.

    http://www.artofsciencelearning.org/old-pages/san-diego-module-5-voting/

    Page URL:
    http://www.artofsciencelearning.org/old-pages/san-diego-module-5-votin<br/>g/

    star rating www
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    JotForm Founder

    Answered by aytekin on December 06, 2013 at 08:12 AM

    It could be a CSS problem. I am not sure but the stars cannot be shown on your site. But the standalone form is fine:

    http://form.jotform.co/form/33237995137867

    Can you try using the iframe code? That should fix the issue.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

  • Profile Image

    Answered by JohnReaves on December 06, 2013 at 11:02 AM

    I'm trying it ... we'll see what the behavior is. Unfortunately, I can't always predict which users will have the problem ... maybe 1/3 of them do. I've only seen it on my PC once, the rest of the time it's okay.

    Did you NOT see stars?  If so, can you check again, to see if the iFrame fixes it?  

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    Answered by EliezerN on December 06, 2013 at 12:10 PM

    @JohnReaves

    I checked your embeded form and I was able to see the stars of the Star Rating feature:

    So the Iframe must have fixed the issue.

    Don't hesitate to contact us if the issue still persits.

    Thanks

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    Answered by JohnReaves on December 06, 2013 at 02:52 PM

    The next few people who filled out the form seem to have done it correctly, so hopefully the iframe fixed the issue. 

    Is the iframe version of the code generally better? I used the "WordPress" option code, assuming that was more appropriate.

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    Answered by EliezerN on December 06, 2013 at 04:15 PM

    @JohnReaves

    It's good to know that it's working correctly.

    We recommend using the code that fit your needs. So, if "WordPress" was the one that fit your needs, it was the appropiate one, BUT when issues like yours happen it is much better to use the iFrame code as it will prevent any script conflict that could be happening between your form and your website script.

    Please inform us if you need further assistance with this.

    Thanks

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    Answered by JohnReaves on December 06, 2013 at 04:44 PM

    Well, I thought the WordPress code fit my needs until it didn't work with some of my users. Now I have to write them back and ask them to re-submit, which is difficult. So the appropriate option is the one that works most consistently, no? Or perhaps more discussion in the documentation of what the issues are (WordPress CSS knocking out some fields)?

    No further assistance needed at this time, and thanks for your responsiveness!

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    JotForm Support

    Answered by ardy0689 on December 06, 2013 at 05:18 PM

    On behalf of my colleagues, you are welcome.

    It is more likely that the form is having conflicts with your other Wordpress plugin. Different Wordpress sites have different plugins so it is hard to come up with a general solution for that. the Iframe method will usually solve most conflicts when having problems after embedding JotForm on webpages even if it is Wordpress. We apologize for this inconvenience.

    Feel free to post any issues or concerns you might have in the future by opening a new thread. Thank you