What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Different reply-to email address

    Asked by emsketch on December 06, 2013 at 12:05 PM

    Is there a way for me to be able to reply directly to the sender? That is, the reply-to email address is the sender's and not noreply@jotform.com?

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    JotForm Support

    Answered by liyam on December 06, 2013 at 12:49 PM

    Thank you for posting your inquiry, emsketch.

    I believe I was able to reply the same concern on the other thread, but to be certain that you're able to receive the message, here again are the steps:

    1. Edit your form on the Form builder
    2. Click Email Alerts on the form builder and click the preferred notification you wish to edit

    3. Once a modal window appears, click Reply-To and Recipient Settings button

    4. On the upper left part, on the Reply-To Email field, select the email address field of your form.


    5. Click the Finish button of the Email notification wizard and save your form

    This way, while the sender of your email alerts may come from noreply@jotform.com, once you hit the reply button, it will then fill the email address from the reply-to field of your email alerts.

    If you have other questions or concerns, please do not hesitate to let us know and feel free to start a new topic anytime.

    Thanks and warm regards.