What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My count was disabled for a problem with your service

    Asked by MarcelaB on December 06, 2013 at 12:26 PM

    I'm Marcela Báez from Chile

    My user name is marcela.baez@alco.cl

    I had a problem with the form http://form.jotformpro.com/form/33243301856954

    I received about 3000 answer from the same contact.

    Today i got an email becuase my count was disabled because i reached the limits of my acount.


    I nedd as soon as possible get my information.

    Marcela Báez



    Page URL:

  • Profile Image
    JotForm Support

    Answered by NeilVicente on December 06, 2013 at 12:59 PM

    Hello Marcela,

    I have reactivated your account and reduced the submission count. I believe there is a spammer abusing your form. I suggest that you configure your form to accept only 1 submission per IP address to prevent this spammer from using your form.

    Check out the image below to learn how to do that:


    Hope this helps!