My count was disabled for a problem with your service

  • Profile Image
    MarcelaB
    Asked on December 06, 2013 at 12:26 PM

    I'm Marcela Báez from Chile

    My user name is marcela.baez@alco.cl

    I had a problem with the form http://form.jotformpro.com/form/33243301856954

    I received about 3000 answer from the same contact.

    Today i got an email becuase my count was disabled because i reached the limits of my acount.

     

    I nedd as soon as possible get my information.

    Marcela Báez

    Alco

    Chile

  • Profile Image
    NeilVicente
    Answered on December 06, 2013 at 12:59 PM

    Hello Marcela,

    I have reactivated your account and reduced the submission count. I believe there is a spammer abusing your form. I suggest that you configure your form to accept only 1 submission per IP address to prevent this spammer from using your form.

    Check out the image below to learn how to do that:

     

    Hope this helps!