What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Stubborn Field Won't Hide...

    Asked by therandallgroup on December 06, 2013 at 08:28 PM

    This form has a background information section that cannot be accessed unless you check the "I understand" box.

    For some reason there is 1 field that will not stay hidden while the box is unchecked.

    I checked my conditions and they do include that field.

    The crazy part is if you check the box and then uncheck the box, it will then follow the rule.

    Any suggestions?


    Page URL:

  • Profile Image

    Answered by therandallgroup on December 06, 2013 at 09:57 PM

    Nvm. I recreated the field and re-did the conditions and it now works.

  • Profile Image
    JotForm Support

    Answered by EltonCris on December 06, 2013 at 09:59 PM

    Great! Happy to hear you've resolved the problem.