Explain to me how to open encrypted email from Jotform

  • Profile Image
    clarevbuser
    Asked on March 29, 2021 at 01:19 PM

    I logged into Jotform and email is not in my cache (zero- though I have received 2 emails at my address).

    Your tutorials are of no use on this question.

    I do not want to send anything; just open what was sent to me

    I've already spent almost an hour on this.


    cvb


  • Profile Image
    VincentJay
    Answered on March 29, 2021 at 07:24 PM

    Hello,

    I checked your account and you do not have a form. Unfortunately, only the form owner can decrypt the encrypted data. May we know what form are you referring to?

    We'll wait for your response. Thank you!

  • Profile Image
    clarevbuser
    Answered on March 31, 2021 at 05:55 PM
    This is a copy of the form:
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    | Pharmax COVID-19 Vaccine Registration Form |
    |   |
    | Name |  Hidden to protect your privacy |
    | Birth Date |  Hidden to protect your privacy |
    | Email |  Hidden to protect your privacy |
    | Phone Number |  Hidden to protect your privacy |
    | Address |  Hidden to protect your privacy |
    | Please choose your preferred Pharmax Pharmacy location (some locations might have temporarily stopped taking names due to size of waitlist) |  Hidden to protect your privacy |
    | Please indicate your Phase of the COVID vaccine distribution as defined above. You can click the link for more info from the State of Missouri. |  Hidden to protect your privacy |
    |   |
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    | | |
    | Now create your own Jotform - It’s free! | Create a Jotform |
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    Free Online Form Builder & Form Creator | Jotform
    If you need online forms for generating leads, distributing surveys, collecting payments and more, Jotform is fo...
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    On Monday, March 29, 2021, 06:24:16 PM CDT, Jotform wrote:

    New response received#yiv1633994119 p img {max-width:100%;} A new response has been received: Answered by VincentJay

    Hello,
    I checked your account and you donot have a form. Unfortunately, only the form owner can decrypt the encrypteddata. May we know what form are you referring to?
    We'll wait for yourresponse. Thank you!
    View this thread on browser » Unsubscribe Thread 1617060255
    ...
  • Profile Image
    VincentJay
    Answered on March 31, 2021 at 07:18 PM

    Hello,

    Are you the form owner?

    It looks like HIPAA email content. To show the data, you need to update the form fields and change it to unprotected. Here's a guide that you can check and follow: https://www.jotform.com/help/518-how-to-set-phi-fields-on-your-forms