Notification email: Suddenly stopped receiving notification emails on my form.

  • ceffarmoor
    Asked on March 29, 2021 at 4:19 PM

    I am not receiving emails from my contact form entitled, CEF of F-M Contact Form. The email just stopped. How do I fix that? I tried to add another email notification, but I not sure that one was right.


    Doug

    Page URL: https://form.jotform.com/83514870904157
  • Laura JotForm Support
    Replied on March 29, 2021 at 11:08 PM

    Hi Doug,

    The emails seem to be set up correctly.

    1617073510 60629566a6d09 emails2 Screenshot 10

    May I ask you to test the Notification email by clicking the "Test email" button, in the Notification email settings? Kindly see if you are able to receive the test email.

    1617073484 6062954c3c9eb testemail Screenshot 21

    Please try this and let us know how it goes. If you receive the test email, try making a test submission on your form to see if you also receive the actual notification emails.

    If you would not receive the emails, let us know and we will take a further look.