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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Iframe BUG-URGENT!

    Asked by mrmaxo3000 on December 07, 2013 at 06:33 PM

    Hi There!

    I love your site, and am using it for numerous forms on my site eg: shown below

     

    I am using two pages on my form, and when I try to use the form, and forget to fill in a box, the reminders pop up, and as they do this, the iframe height is not large enough and so it blocks out the Next button!

     

    I hae tried to manually change the height of the iframe, but it does nothing!

     

    Please help!

     

    Many thanks,

    Max

    Page URL:
    http://allumez-test.site90.com/hoodies-personalised-form.html

    height next site fill
  • Profile Image
    JotForm Support

    Answered by abajan on December 07, 2013 at 06:53 PM

    Thanks for your compliments about our product, Max.

    Now, after thinking about the situation at hand a bit, it occurred to me that the user wouldn't be allowed to advance to the next page even if the "Next" button could be seen. The required fields must be completed and once they're completed, the error messages will vanish, allowing the button to come into view again. (If you were to go to the form's own URL and click the "Next" button without completing the required questions, the form won't advance to the next page.)

  • Profile Image

    Answered by mrmaxo3000 on December 07, 2013 at 07:09 PM

    Hi Abajan

     

    That is a very good point, it still might confuse people a bit, but I suppose the way your error messages dissapear instantly means there is actually no issue! I have in fact now opted to just go for the simple javascript option.

    I have to say your customer service is excellent! And btw yoru pricing startegy is clever, and appealing, so well done on that too!

     

    One thing while you are here...when are your forms going to support repsonsive designs? Or at least have a mobile format? Would be REALLY great!

     

    Thanks

    Max

  • Profile Image
    JotForm Support

    Answered by Welvin on December 08, 2013 at 12:20 AM

    Hi Max,

    I've check the website and could see the Javascript codes which is working fine. I guess the issue has been fixed.

    Thanks for the feedback. That's greatly appreciated.

    Our forms would work with mobile devices, but we recommend using the default form formatting. Well, I can say that some may look different but we can help you tweak the form to make it good or more responsive with mobile devices. Adding custom CSS codes to the form is one of the commonly used feature in Jotform for customizing forms. Guide here: How to Inject Custom CSS Codes.

    Thanks