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  • Profile Image

    Im having serious troubles adding an email address as a recipient for one of my forms. Everything that i have tried has failed.

    Asked by EasyAds on December 08, 2013 at 09:03 PM

    All of my other email addresses are recieving the submission emails just fine, but i can not add gladys@lawoflife.tv

    Page URL:
    www.lawoflife.tv

    My Forms email recipient Emails
  • Profile Image
    JotForm Support

    Answered by EltonCris on December 09, 2013 at 02:21 AM

    Hi there,

    That email is not on the bounce list, and the latest logs indicate that notifications was delivered successfully to that email address.

    /var/log/jotform/amazonSES.log:[08/Dec/2013:20:48:51 -0500] 33415804591151 AmazonSES Sent email to gladys@lawoflife.tv - MessageID:00000142d50ae900-80742cbc-5d9c-46c7-8d7f-a84f69999960-000000 - RequestId:0dacfb74-6074-11e3-adaf-c12ab6a4ef38

    Kindly check everything on your side specially on the spam folder. If you are unable to see the messages, please contact your email service provider and provide the mail log above so they can help you track these messages. It may have been listed as bounced, or it might be filtered by their spam securities. If none of the above helps, ask them to whitelist Jotform IPs and domains, this should resolved the problem. http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    We'd be happy to hear your feedback about any of the actions taken so we can assist you further if necessary.

    Regards!