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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    After form submission, user is not redirected to blank form.

    Asked by koenprikken on December 09, 2013 at 04:09 AM

    Hy,

     

    I have created a form.

    After submitting the user must be rerouted to a blanco form.

    Therefore I used the "thak jou email" function with a routing to the url of the form.

    Was working well untill today!

    What's happening

    Page URL:
    http://jotformpro.com/form/33374159771966

    JotForm email
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 09, 2013 at 05:29 AM

    Hello koenprikken,

    I'm sorry for the trouble caused to you.

    Upon checking your form, I found that currently you have configured the "Custom URL" in the "Thank You". Your custom URL is redirecting your user to the same form "http://form.jotformpro.com/form/33374159771966". Please check the screenshot below:

    I sent you a test submission and it does work as expected by redirecting me to the custom URL (form URL) which is actually a blank form.

    I seems to be working fine without any issue and when the form is submitted it is redirected to the same blank form. Do you actually see the previous filled in data when you are redirected to this form again?

    I would suggest you to please clear your browser cache and test your form once again by sending few test submissions. This guide should help you clear browser cache:  https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by koenprikken on December 09, 2013 at 05:30 AM
    Thanks for this very quick reaction.
    I did checked it and its working fine.
    great service.
    kind regards
    Koen
    Op 9-dec.-2013, om 11:29 heeft JotForm Support Forum het volgende geschreven:
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 09, 2013 at 05:49 AM

    Hello Koen,

    I am glad to know that your form is working as expected.

    Do get back to us if you have any questions.

    Thank you!