What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I made a form, but it does not send it to my e-mail adress.

    Asked by rimbeckers on December 09, 2013 at 06:22 AM

    It should go to my email adress: info@rimbeckers.nl but when i click te send button nothing happens. What should i do to make it work?

    Page URL:
    http://www.kartoon.nl/test/contact.html

    email
  • Profile Image
    JotForm Support

    Answered by EltonCris on December 09, 2013 at 09:11 AM

    Hi there,

    I send a test submission to your email address and it was successfully delivered according to the mail log.

    Current Server: /var/log/jotform/amazonSES.log:[09/Dec/2013:09:05:20 -0500] AmazonSES Sent email to info@rimbeckers.nl - MessageID:00000142d7ad3004-8047c524-b627-40f0-946c-149d723d9d37-000000 - RequestId:f09ced57-60da-11e3-bc9b-41520d65cd79

    If you aren't able to received this test message, please check it on your spam folder. If none of the messages land there then the problem might be related to bounce issues, or these messages might be filtered by your email spam security, please review that on your side. If none of the above helps, please ask your email service provider to whitelist Jotform Mail IPs and domains, this might resolve the problem. Check this article to learn more: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Please do update us if the issue persists after this. Thanks!