A second Captcha is appearing

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    Jonas
    Asked on December 09, 2013 at 10:34 AM

    For whatwever reason a second page opens up with a new CAPTCHA input request even though the first one was entered correctly form the form itself.

     

    The second one opens in a new window and after that is entered the redirect to the tank you page comes up??

     

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    Welvin
    Answered on December 09, 2013 at 11:30 AM

    Hi Jonas,

    Your website homepage consists of a few Jotform Forms. Which one isn't working? Please try iFrame Method: Getting the Form iFrame Code and update us here if the issue still persists.

    Thanks

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    jonasmarren
    Answered on December 09, 2013 at 11:34 AM
    The form mentioned is the one on the home page.
    First form on the left.
    Jonas Masreliez
    Creative Consultant
    www.jonasm.com
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    EliezerN
    Answered on December 09, 2013 at 12:45 PM

    @Jonas

    Did you mean in the first form on the right? I tested it and I was able to reproduce the issue:

    However, I also tested the standalone version of your form and at this time it worked correctly, it didn't open a new window with a second captcha, but the Thank You page.

    So, it could be that a script conflict is happening between your form and your website. To resolve this issue kindly re-embed your form using the iFrame code at this time, that should fix it: Getting the form iframe code

    Inform us if you need further assistance.

    Thanks

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    jonasmarren
    Answered on December 09, 2013 at 05:36 PM
    Yes that is the one...
    Jonas Masreliez
    Creative Consultant
    www.jonasm.com
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    Jeanette
    Answered on December 09, 2013 at 06:58 PM

    Please follow Eliezer's instructions the second captcha is being triggered by a conflict with other libraries call in your page and this should be resolved  by getting the form iframe code