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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    A second Captcha is appearing

    Asked by Jonas on December 09, 2013 at 10:34 AM

    For whatwever reason a second page opens up with a new CAPTCHA input request even though the first one was entered correctly form the form itself.

     

    The second one opens in a new window and after that is entered the redirect to the tank you page comes up??

     

    Page URL:
    http://graytaxidermy.com/

    new window
  • Profile Image
    JotForm Support

    Answered by Welvin on December 09, 2013 at 11:30 AM

    Hi Jonas,

    Your website homepage consists of a few Jotform Forms. Which one isn't working? Please try iFrame Method: Getting the Form iFrame Code and update us here if the issue still persists.

    Thanks

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    Answered by jonasmarren on December 09, 2013 at 11:34 AM
    The form mentioned is the one on the home page.
    First form on the left.
    Jonas Masreliez
    Creative Consultant
    www.jonasm.com
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    Answered by EliezerN on December 09, 2013 at 12:45 PM

    @Jonas

    Did you mean in the first form on the right? I tested it and I was able to reproduce the issue:

    However, I also tested the standalone version of your form and at this time it worked correctly, it didn't open a new window with a second captcha, but the Thank You page.

    So, it could be that a script conflict is happening between your form and your website. To resolve this issue kindly re-embed your form using the iFrame code at this time, that should fix it: Getting the form iframe code

    Inform us if you need further assistance.

    Thanks

  • Profile Image

    Answered by jonasmarren on December 09, 2013 at 05:36 PM
    Yes that is the one...
    Jonas Masreliez
    Creative Consultant
    www.jonasm.com
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    JotForm Support Manager

    Answered by Jeanette on December 09, 2013 at 06:58 PM

    Please follow Eliezer's instructions the second captcha is being triggered by a conflict with other libraries call in your page and this should be resolved  by getting the form iframe code