Jotform not working currently

  • Profile Image
    Designs_GH
    Asked on March 31, 2021 at 03:34 PM

    Hello, when my clients try to upload their files into the jotform it doesn't allow them to. This has been going on for awhile now. Possibly 6 months or so. Can someone please contact me so i can figure the issue as to why it's not working. I really love using jotform.


    best regards,

    Aaliyah

  • Profile Image
    Basil_A
    Answered on March 31, 2021 at 10:59 PM

    Hi,

    I have tested your form: https://www.jotform.com/form/200966664783165 and I was able to upload files into the form.

    1617245811_60653673e76db_chrome_Ihy67o0p

    Can you tell us what kind of error do your clients receive?

    Do you happen the type of device and browser that the clients who face an issue are using?

    Is it possible that they are uploading files over the allowed limit?

    Looking forward to your reply.