What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I insure others can open my links on various cell phones, laptops, etc.?

    Asked by WeB3dofis on December 09, 2013 at 01:35 PM

    When I sent out a link IPad users were unable to open it.

    FYI…I received a lot of messages form our agents saying they could not open the link. I did not have a problem, but if the agents can’t open them then it’s a problem. Can you ask jotform what the problem might be? That way we will know whether to use it again in the future.

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    JotForm Support

    Answered by Welvin on December 09, 2013 at 03:23 PM


    So you've the form URL hyperlink to an image. Please send us the template to our support email so we can check your settings, support@jotform.com. Please let us know here after sending the message so we can check right away.

    OR, if you have the HTML Codes of the email, you can paste it to pastebin.com, get the link and paste it here.