What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    downgrade is not possible

    Asked by bijds on December 09, 2013 at 07:27 PM



    I can get the price downgraded. I would like to start with the free one as I always do. In Januar we do the 9,95 one. We never had this 19.95 one. Could you pleaese downgrade it?


    Kind regards



  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 09, 2013 at 07:54 PM

    Hello Harold

    For some reason your account was not downgraded correctly though the last efective payment was done back in September

    I've your account back to Free, please clear your browser cache an re-login to see the real status

    Kind regards