downgrade is not possible

  • Profile Image
    bijds
    Asked on December 09, 2013 at 07:27 PM

    Hello,

     

    I can get the price downgraded. I would like to start with the free one as I always do. In Januar we do the 9,95 one. We never had this 19.95 one. Could you pleaese downgrade it?

     

    Kind regards

     

    Harold

  • Profile Image
    Jeanette
    Answered on December 09, 2013 at 07:54 PM

    Hello Harold

    For some reason your account was not downgraded correctly though the last efective payment was done back in September

    I've your account back to Free, please clear your browser cache an re-login to see the real status

    Kind regards