What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can not generate excel file for mackbook

    Asked by atomiko1 on December 11, 2013 at 12:30 AM

    i can't generate excel file of this form http://www.jotform.com//?formID=33328497257868 and i have other forms and i have no problem generating excel file


    Aaron Guzman

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on December 11, 2013 at 04:36 AM

    Hi Aaron,

    Please try it again. It should now be fine.

    There was an unknown character on one of your submissions entry which is unreadable by MS excel applications that's why you are prompted with an error. I have now removed it to prevent this problem.

    I am referring to this character.